FAQ’s

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Getting Started

What kind of computer equipment do I require in my office to run OSCAR? Do I need a printer, scanner, card swiper?

For an OntarioMD funding eligible/certified OSCAR EMR setup, your clinic will require the following:

1. Small to medium size business server tower and original clinic IT infrastructure. (We recommend the Dell PowerEdge T130)
2. Computer workstations, typically in each clinic room or in the physician workstation area.
3. Mozilla Firefox as your browser to access OSCAR EMR from all workstations.
4. Printer to print hard copies of prescriptions, requisition forms, etc.
5. Scanner to scan documents into the EMR such as old patient files, immunization records etc.
6. A card swipe machine is recommended but not required.

Can I keep my old files?

Yes, Infomedic can provide you with EMR data conversion services to move your patients’ demographic information and charts and/or billing and appointment history.

How Does Migration Work? Downtime?

Infomedic provides a robust data migration solution. It is required that the client (clinic) requests a database extraction also known as a “database dump” from their current EMR service provider (in most cases EMR vendors will place the database extraction files onto a USB or DVD for you). Once Infomedic has this “database dump” our database architects will go to work and place all database information from your current EMR system into the correct places within OSCAR. The migration process is virtually seamless thus allowing the client to continue with their clinic day as usual. Data migration can be completed off hours and in parallel with the clients current working system. Please inquire for more information.

Current OSCAR EMR users who are not satisfied with their current OSCAR Service Provider (OSP) and are looking to switch OSP’s, Infomedic can do a “OSP swap”, in which case there is virtually no costs to the client in terms of installation or database migration.

I’m a health care professional interested in using an EMR. Can I use OSCAR even though I am not a physician?

Yes, OSCAR can be and is currently used by many different types of health care professionals. In fact, in addition to physicians, Infomedic can support optometry, naturopathic, physiotherapy, foot and chiropractic.

About OSCAR

What is open source software?

Open source software is non-proprietary software with no licensing fees. It is free for anyone to download. In addition, open source software gives the public access to its source code so that rapid collaboration and innovation can occur.

If OSCAR is offered as open source software, what am I paying for?

Infomedic provides you with set-up, installation, support and training. This includes server setup, EMR installation and data conversion, OSCAR training, on-going support and an annual OSCAR software update. Please visit our Getting Started page for more information.

Why should I choose OSCAR over other EMR software?

OSCAR was made by doctors for doctors. In addition to its great features, the fact that it is open source sets OSCAR apart from other EMR software:

  • It’s user-driven and responsive to the user’s needs.
  • Costs are dramatically lower.
  • It’s sustainable. OSCAR won’t leave you stranded with an unsupported EMR because a corporation went bankrupt or was sold.
  • It’s proven. OSCAR is used by doctors all across Canada and even has a large user community.

Who was OSCAR developed by?

OSCAR was developed by the Department of Family Medicine at McMaster University in 2001. OSCAR is now managed and developed by OSCAR-EMR, a not-for-profit entity incorporated in 2012.

Accessing OSCAR

Can I access OSCAR and my patients’ files from home? What about from my mobile device?

Yes, you can access OSCAR wherever you have access to the Internet. This includes your mobile device, tablet, etc.

Pricing

How much does it cost for my clinic to use OSCAR?

At Infomedic, our pricing depends on the setup chosen by the client as well as the number of physicians using OSCAR. Please contact us directly for a quote.

I understand that your pricing depends on the number of physicians using OSCAR. Do I need to pay for my other staff who will use OSCAR (e.g. receptionists, administrators)?

No, our pricing is based on the number of physicians using OSCAR. There is no cost for additional staff.

Technical Support

Does your pricing include training?

Yes, FOUR (4) hours of training is included as part of our standard installation fee.

Where is the training located?

Training is located at our office at 700 Markham Road, Unit 3B in Scarborough. Of course, some exceptions may be made depending on the client’s needs.

For current clients:

I’m having technical issues with OSCAR. Who do I contact?

For technical support, please email support@infomedicsystem.com with a screenshot of the issue. We will respond as soon as possible.

Help! I can’t type today’s notes in Encounter. What do I do?

First, be sure to ‘Sign, Save & Exit’ by clicking Save, Sign & Exit located at the bottom of Encounter. Reopen the patient’s encounter. You should now be able to type notes for today. If you are still having trouble, please email support@infomedicsystem.com with a screenshot.

To access the user guide for HRM, Click Here